FAQ

Here are some answers to commonly asked questions. If you have any additional questions, please contact us.

Click on the “New to this Industry” page under the “Resources” tab.

You may purchase any of our clicker presses online using Visa/Mastercard or Paypal. You may also pay by ACH payment, wire transfer, or check (checks will require 3 business days to clear before the machine can be released from our facility).

To purchase one of our larger machines ($10,000+) you will need to contact us to arrange payment by ACH payment, wire transfer, or check (checks will require 3 business days to clear before the machine can be released from our facility).

Monitor your oil level every month or two. It should always be at least a ½ inch above the oil filter at all times. Top off your oil if it looks low.

ACP presses use ISO 68 hydraulic oil. You may also use AW (ISO) 68

“ISO” stands for the International Standards Organization. The number that follows is the Viscosity Grade, ISO VG for short. “AW” stands for Anti-wear.

ACP can handle the shipping for you and guarantee the delivery in upright, undamaged condition. You may also use a shipping company of your own choosing at your own risk.

Many Chinese-built presses rely on a proportioning valve in the hydraulics, which have little control over keeping the platens parallel. This means the consistency of your product cut and quality of your finished product, will vary. At ACP the flatness, parallelism, and overall precision of our presses, receives our highest level of attention. We build our presses with a mechanical linkage to ensure that the entire platen compresses and raises as a single unit.

For Swing-Arm Clicker Presses, you’ll only need to wait about 7-14 days before it’s ready for shipping.

Larger presses could take anywhere from 14- 60 days- it all just depends on how busy we are, how large the press is, and how complicated the customizations are. We’ll provide you an estimated lead time when we send you your quote.

A press being operated in a clean environment may not require an oil change for up to 2000 hours. Clean oil means a happy machine.

A press being operated in a dirty or gritty environment could cause earlier thickening or dirtying of the oil, requiring an oil change as regular as every 1200 hours.

Whatever the environment, make sure to inspect the oil consistency and color during your monthly oil inspection. If it appears to be thickening or is getting dark, it may be time to change it.

ACP’s in-house financing department can offer financing on orders over $10,000. Financing rates and terms depend on credit score, credit history, etc…

We recommend cleaning the oil filter at least once every six months. If cleaned regularly and carefully, you may not need to replace the filter for up to 5 years. If the metal finish appears to be wearing, or oxidizing, it is probably time for a new filter.

We will buy back your machine! Fill out our “buy-back” form, complete the steps listed there, and we will make you an offer. If you are looking to upgrade to a larger press, we will pay you 125% of the machine’s “trade-in value”.

If there is ever a problem with one of our machines, call us day or night and we will answer the phone. We will video chat with you to see if there is a quick fix for the problem, and if there isn’t, we will send out a technician to repair it. All of the parts for our presses are in stock or sourced locally so we can send them to you overnight.

Do you have a warranty? What does it include?

Our Warranty is the best in the business! It makes all other warranties look like cheap plastic. Our warranty includes the following coverage:

  • 1 Year coverage on machine parts, components, and electronics
  • 1 Year coverage on all labor required to fix parts, component, and electronics
  • 3 Year manufacturer’s coverage. This covers the cost of any labor involved in fixing major structural failures such as broken welds, fractured or fissured steel, platen or steel bowing due to poor structural support, etc…

*Each customer must fill out a“Warranty Initiation” form when installing press to qualify

** For an additional cost, you may extend parts and labor coverage up to 3 years.

***For more information, message us or Contact us now***