TERMS AND CONDITIONS OF PURCHASE

Updated 04/01/2020 - Contact us for previous versions

PURCHASE CONFIRMATION

Press Description:

The signed invoice will serve as final say in any negotiations. Once a customer signs the invoice, or provides a PO referencing the invoice number, the agreement and the specifications contained therein are final. Once the invoice is signed, the customer takes full responsibility for whether or not the specifications on the invoice or associated PO will work for their specific needs. The manufacturer will allow for and adapt to additional requirements resulting from unforeseen circumstances or applications at the time of signing, however, there may be additional charges to the customer as a result of added difficulty in the manufacturing process and the American Clicker Press Co. reserves the right to reject any overly-strenuous alteration to the original contract as they see fit. Some possible reasons requests for alteration to the original contract may be denied are as follows: 1) requesting the alteration too late in the manufacturing process, 2) requesting an unfair or implausible alteration, 3) rudeness or behavioral reasons, 4) any other reason as seen fit by the American Clicker Press Co.

Tonnage:

The tonnage listed in the invoice is considered to be maximum tonnage. A die-cutting press should never be run consistently at maximum tonnage. The American Clicker Press Co. also cannot make any guarantee that a certain tonnage will cut a customer’s material. The American Clicker Press Co. may offer an estimate or “ball-park” tonnage based on past experience, or offer a recommendation based on a tonnage formula, but it is ultimately up to the customer in every case to verify whether or not they are comfortable moving forward with the purchase of the press in question. After the invoice is signed, the customer takes full responsibility for whether or not the specifications on the invoice or associated PO will work for their needs.

Sale Price:

The price listed on the quote or estimate is valid for 30 days. The list price of any machine may change over time to reflect changes in pricing for building components, raises in labor wages, tariff increases, or any other reason seen fit by the American Clicker Press Co.

Contact Details:

The contact details listed in the customer invoice will be used as the primary contact information for the business entity. Any changes in contact, phone numbers, emails, etc… are required to be reported immediately. The contracted company will be responsible for any charges, storage fees, damages, etc, incurred because of failure to provide a change of contact information notice.

Availability:

Presses are sold strictly on a first come, first serve basis unless otherwise expressly mentioned. American Clicker Press Co will not be held liable for financial implications of a delayed project if an in-stock unit is sold prior to completion of a company’s internal approval process. In order to avoid extended lead times, a customer may provide a valid PO or valid signed invoice, which will place the unit in questions on hold for a 10 day period pending payment. If two competing PO’s are received and only one unit is available, the PO issued first will receive the in-stock unit, and the other PO will be fulfilled when the next unit becomes available. This company may need to wait up to 90 days for fulfillment of their press in such a circumstance- even after issuance of a valid PO referencing the original estimated lead time.

PAYMENTS

Accepted Payment Methods:

Acceptable payment methods include wire transfer and checks. Checks will require 3 business days to clear before the order can be finalized. In extenuating circumstances, American Clicker Press Co may allow card purchases via PayPal or QuickBooks with a 3% processing fee.

Net Terms and Payment Schedules:

In-stock presses – Orders of In-stock presses totaling less than $50,000 require 100% advanced payment before they can be shipped. Net Terms for orders over $50,000 may be negotiated at the time of purchase. Presses available with a lead time of 14 days or less will be considered “in-stock” presses. In-stock presses include used presses currently listed for sale.

Presses with a lead time greater than 14 days – Presses requiring a lead time of greater than 14 days will require a 60% advanced payment. The remaining 40% balance will be paid prior to domestic shipment for customers arranging their own shipping. For customers using American Clicker Press’ guaranteed shipping method, the 40% balance may be paid net 15 after receipt and inspection of the unit.

Custom Builds – Custom builds will require a 75% advanced payment. The remaining 25% balance will be paid prior to domestic shipment for customers arranging their own shipping. For customers using American Clicker Press’ guaranteed shipping method, the 25% balance may be paid net15 after receipt and inspection of the unit.

Lending, Purchasing Agents and Financing:

American Clicker Press, LLC offers financing through CIT- Direct Capital. All details of financing will be organized and maintained between the customer and CIT-Direct Capital. American Clicker Press, LLC will not be held liable for any elements of the contracts entered into by CIT-Direct Capital and the customer. The American Clicker Press Co. will interact directly with purchasing agents, lending agents, or financiers, however the customer is responsible to provide each of these personnel with all the necessary order information relevant to the purchase, so that the ACP’s sales department does not have to provide all details necessary for purchase twice. The customer and the customer’s company name, not their lender, purchasing agent, or financier will be held as the contact and purchaser for all filing, bookkeeping, and customer account purposes.

Refunds:

Once construction on a machine has begun, the customer is not entitled to a refund of their deposit. A refund may only be requested if the machine is delivered and does not fulfill the original terms of the contract. In this case, ACP will have 30 days from notice given by the customer to alter the machine, or 90 days to reorder the machine in order to fulfill the original terms found on the signed copy of the customer invoice. If the appropriate changes are not made within this period, a full refund will be issued to the customer.

Contract Termination:

Should a customer choose to terminate their contract outside the parameters set forth in the “Refunds” section of this document, or prevent American Clicker Press from performing their due-diligence to rectify an issue within the terms set, their deposit will be considered non-refundable.

MEDIA RIGHTS AND USAGE

By signing a purchasing agreement or issuing a purchase order, the purchasing party authorizes the use of the company’s logo and/or trademark without notice or consent by American Clicker Press, LLC, in connection with certain promotional materials that American Clicker Press, LLC may disseminate to the public. The promotional materials may include, but are not limited to, brochures, video tape, internet, website, press releases, advertising in newspaper, and/or other periodicals, and any other materials relating the fact that American Clicker Press, LLC has a supplier-based relationship with the purchasing company and such materials may be developed, disseminated, and used with out the purchasing company’s review.

LEAD TIMES

Lead Times, Project Timelines, Estimated Dates of Delivery, and ETAs:

Any lead time, project timeline, estimated delivery date, or ETA outlined in the customer quote, customer invoice, or any other communication is an approximation. Complications in the manufacturing process including back-orders, spikes in customer orders, weather conditions, acts of God, holidays, among other unforeseen circumstances could be cause for extending past the given lead time, timeline, ETA, or estimated delivery date. American Clicker Press cannot and will not be held responsible for complications in a customer’s or company’s manufacturing process due to delayed delivery. All complications that arise because of a delay in delivery, based on these approximate dates, will be the purchasing company’s responsibility, financially and otherwise.

SHIPPING AND FREIGHT

American Clicker Press “Guaranteed Shipping”:

American Clicker Press guaranteed shipping is a premium shipping option that guarantees the machine will arrive upright, operational, and undamaged. Should the machine incur any damage during transportation, the American Clicker Press Co will be liable for any repairs required to return it to proper working and warrantied condition. This process will be well documented so that extra considerations can be given after the warranty has expired. If any malfunctions, appearing after warranty expiration, can be measurably linked to damage incurred during shipment, the American Clicker Press Co will, at their discretion, continue to provide any necessary repairs and replacement parts on a continual basis.

Customer Organized Shipping:

Customer organized shipping requires payment in full before it is released to the customer-preferred freight carrier. Choosing a freight carrier who has previous experience with top-heavy equipment is essential to shipping hydraulic presses safely. For this reason, American Clicker Press, LLC will only release equipment under post-delivery net payment terms when working with a vetted carrier. American Clicker Press, LLC will provide any images and videos in their possession, relating to the safe loading of the press, however any amount of additional help provided to the customer to file their claim will be at the sole discretion of American Clicker Press LLC’s.

Crating and Packaging:

Any press being shipped LTL will be crated and bolted onto a steel framed, or reinforced wooden skid designed to prevent tipping. Beam Presses and Traveling Head Presses will be shipped un-crated using a flatbed or a hotshot trailer, so that the machine can be strapped using the body of the press and chained using the reinforced tie-points. Strapping to a crate can be unreliable with the weight of the press shifting underneath. When a customer uses ACP guaranteed shipping, these options will be the sole discretion of the American Clicker Press Co. When the customer organizes their own shipping, ACP will advise, however, the final decision is the responsibility of the customer and/or freight organizer. Additional charges may be incurred for labor involved to crate the press, if the customer decides to have a large press crated (against advisement).

Damaged Freight and Return Authorization:

If a customer organizes their own shipment, they will be responsible for all damage. This means the customer can accept the damaged goods and have service provided at their expense, at their facility, or they can reject the goods. Once the goods are rejected, they will either be seized by the freight company or an attempt will be made to return the goods to ACP’s facility. ACP cannot accept these goods without a signed RMA agreement excusing the American Clicker Press Co. from any liability. At this point, ACP will be willing to store the machine at the company’s facility pending inspections by all necessary parties to settle the claim against the shipping company. Charges may be incurred (not to exceed $150 per month) if the claim is not being handled in a timely manner. ACP is not obligated to participate in settling the claim, but will provide all pictures of loading and applicable information to the customer for their use.

Delivery to Customer Facility:

The customer is responsible for providing any necessary forklifts and/or equipment to unload their press and move it to its final destination within the facility listed in the Customer Invoice and/or valid Purchase Order.

International Shipping:

The American Clicker Press Company will only ship to continental U.S., Mexico, and Canada-based locations. All international customers may request guaranteed shipping to the port of their choice, but will be liable for organizing and paying for, shipping and storage of the unit as well as all other costs associated with the load from that point on. Any damage incurred in international transit will be the sole responsibility of the customer.

PRESS SETUP AND INSTALLATION

Customer Responsibilities and Considerations:

Unless otherwise designated by the customer invoice, the customer bears full responsibility for placing and installing the machine at the intended facility. To qualify for the Warranty outlined in the following section, the customer must have a qualified electrician or facility technician fill out the warranty initiation form. This is ACP’s assurance that the machine was properly installed and allows for complete certainty of the circumstances when providing warranty support. It is the customer’s responsibility to ensure that their facility is graded for the power requirements that they agreed to on the customer invoice. It is the customer’s responsibility to ensure that there is protocol implemented for safety, use of, and proper care for the press. ACP can provide training on these matters if desired. It is the customer’s responsibility to be fully acquainted with proper use, safety, handling, and maintenance as outlined in the service manual. It is the customer’s responsibility to be up-to-date on all safety implications that their state has set forth regarding industrial die-cutting equipment. 

WARRANTY COVERAGE AND CLAIMS

Warranty Coverage Within the Continental U.S.:

The American Clicker Press Company’s “Standard Domestic Warranty” includes the following for new and custom-built new machinery: 

  • 1 Year coverage on machine parts, components, and electronics
  • 1 Year coverage on labor and travel- not to exceed $750 on orders under $20,000, not to exceed $1500 on orders between $20,000 and $50,000, and not to exceed $3000 on orders over $50,000.
  • 3 Year manufacturer’s coverage. This covers any major structural failures such as broken welds, fractured or fissured steel, platen or steel bowing due to poor structural support, etc… 

When an ACP technician installs the press at the customer’s facility, they will complete a warranty initiation form. If onsite installation is not included in the contract, a qualified electrician must fill out the warranty initiation form. The date the warranty initiation form is submitted to americanclickerpress@gmail.com will stand as the date the warranty coverage began. This date will also be logged on a warranty certificate and the certificate will be presented to the customer. To qualify for warranty assistance:

  • The warranty initiation form must be completed and submitted to americanclickerpress@gmail.com
  • There must be no evidence of tampering with the hour counter or any other security features
  • A maintenance log must display evidence of proper care for the machine. Taking time-stamped photos of the hour counter at the time of oil changes and important maintenance intervals is the best way to show evidence of proper care and will move the warranty claim process along quickly. Call American Clicker Press Co. to request a service log, or for any other questions regarding proper care.
 

Warranty Coverage Outside of the Continental U.S.:

All machines being used outside of the Continental U.S will be considered under the terms of the “International Warranty”. The American Clicker Press Company’s “International Warranty” includes the following for new and custom-built new machinery: 

  • 1 Year coverage on machine components and electronics.
  • 3 Year manufacturer’s coverage. This covers any major structural failures such as broken welds, fractured or fissures in steel, platen or steel bowing due to poor structural support, etc… 

Onsite installation or repairs to a unit under warranty will only be available to international customers if an ACP technician is paid for time and travel costs. In most cases, international customers will need to hire an electrician to fill out their warranty initiation form. In the case of a warranty claim, all services that ACP is required to perform to meet the terms of the press’ warranty will be fulfilled through local trade professionals. ACP will not, for any reason, incur the cost of international travel to send an ACP technician to fulfill a warranty claim unless outlined specifically as an exception in the signed customer contract. To qualify for warranty assistance:

  • The warranty initiation form must be completed and submitted to americanclickerpress@gmail.com
  • There must be no evidence of tampering with the hour counter or any other security features
  • A maintenance log must display evidence of proper care for the machine. Taking time-stamped photos of the hour counter at the time of oil changes and important maintenance intervals is the best way to show evidence of proper care and will move the warranty claim process along quickly. Call American Clicker Press Co. to request a service log, or for any other questions regarding proper care.

 

Warranty Coverage on Used Machines (Continental U.S. only):

The American Clicker Press Company’s “Used Machine Limited Warranty” includes the following for used, and custom-built used machinery: 

  • 90 day coverage on motor, electronics, adjustment wheels, and handles

The 90 day used machine limited warranty begins from the date of purchase. American Clicker Press Co will not offer on-site installation for used presses outside of a two-state radius unless specifically included in the customer invoice. Otherwise a qualified electrician must fill out the warranty initiation form. No warranty certificate will be issued for used machines. To qualify for warranty assistance:

  • The warranty initiation form must be completed and submitted to americanclickerpress@gmail.com
  • There must be no evidence of tampering with the hour counter or any other security features
  • A maintenance log must display evidence of proper care for the machine. Taking time-stamped photos of the hour counter at the time of oil changes and important maintenance intervals is the best way to show evidence of proper care and will move the warranty claim process along quickly. Call American Clicker Press Co. to request a service log, or for any other questions regarding proper care.
 

Warranty Claim Process:

The first step of the warranty process will always be to gather information. The customer is required to provide assistance to an ACP employee to attempt a mobile diagnostic. Should a mobile diagnostic prove successful, the necessary professional will be hired or ACP technician will be deployed to fix the issue as soon as possible. Should the diagnostic fail, an ACP technician will be dispatched to your facility to diagnose the problem further and provide any necessary service as a result of the diagnostic. Charges may be incurred if false or intentional withholding of information leads to an ACP technician being dispatched to the customer’s facility without proper cause. Most common issues can be subcontracted to a local professional for the sake of time and convenience. The American Clicker Press Company maintains the right to subcontract this labor as a method of warranty-fulfillment, as seen fit.

 

Machine Alterations:

Altering your machine in any way, without proper approval from the American Clicker Press Co, will immediately void your warranty. Your warranty may be voided for any of the following reasons:

  • Structural changes to the press body including: the welding of any additional items onto the press body, drilling, cutting holes or slits into the press body, etc.
  • Re-programming the PLC, or re-orienting any electrical components.
  • Replacing components with non-original components. 
  • Attempting to redial any machine settings in an attempt to achieve a higher pressure than the machine is rated for.  
  • Removing parts, stickers, machine plates, etc.

UPGRADING YOUR PRESS

If a customer has purchased a press within the last 12 months and would like to upgrade to a larger press or a press with more capabilities, ACP will apply up to 75% of the purchase price of the press to the customer’s next purchase. The customer will be responsible for all shipping charges incurred in this process. The Press must be in “like-new” or “slightly-used” condition to be considered for this option. Presses with excessive customizations, damage, or uncommon power standards may not be eligible.

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